Last updated: April 2026
1. Acceptance of Terms
By accessing the Kampala Funeral Directors Ltd (KFD) website or using our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
2. Services Provided
KFD offers funeral‑related services including but not limited to: hearse hire, mortuary care, coffin sales (standard & custom), burial coordination, funeral wreaths, grave construction, international repatriation, exhumation, and funeral plans (Serenity Plan & Heritage Plan). All services are subject to availability and individual assessment.
3. Funeral Plans
– The Serenity Plan and Heritage Plan require 12 consecutive monthly payments as stated on our website.
– Total service values (up to UGX 3,000,000 for Serenity; UGX 5,000,000 for Heritage) apply only to eligible services and may not be redeemed for cash.
– Plans are non‑transferable unless agreed in writing.
– Missed payments may result in suspension or cancellation of plan benefits.
4. Payments & Fees
– All fees are in Ugandan Shillings (UGX).
– Payment terms will be provided in your service agreement or invoice.
– We reserve the right to adjust prices with reasonable notice.
– For repatriation and exhumation, additional third‑party costs (e.g., embassy, airline, medical certificates) are billed separately.
5. Cancellation & Refund Policy
– Funeral plans: Cancellation before 30 days of first use – 50% refund of payments made. After 30 days or after services have commenced – no refund.
– Single services (e.g., hearse, coffin): Cancellation at least 48 hours before scheduled service – full refund less any non‑recoverable costs. Cancellation within 48 hours – no refund.
– Refunds will be processed within 14 business days.
6. Liability
– KFD acts with reasonable skill and care, but we are not liable for delays or failures caused by events outside our reasonable control (e.g., strikes, natural disasters, government action, airline or embassy delays).
– For repatriation and exhumation, we rely on third‑party carriers and authorities; we are not responsible for their acts or omissions.
– Maximum liability is limited to the total fees paid for the specific service in question.
7. Legal Compliance
– Clients must provide accurate information and all required documentation (e.g., death certificate, permits for exhumation).
– For exhumation and international repatriation, KFD follows Ugandan law and any applicable international regulations. The client is responsible for obtaining necessary consents and permits where required.
8. Use of Website
– You may not misuse our website (e.g., hacking, scraping, uploading malicious code).
– We may modify or discontinue any part of the website without notice.
– All content (text, images, logos) is owned by KFD and may not be reproduced without permission.
9. Privacy
Our use of your personal data is governed by our **Privacy Policy** (available separately). By using our services, you consent to such processing.
10. Governing Law
These Terms are governed by the laws of the Republic of Uganda. Any disputes shall be resolved in the courts of Kampala, Uganda.
11. Changes to Terms
We may update these Terms from time to time. The latest version will be posted on this page with the “Last updated” date. Continued use of our services constitutes acceptance of any changes.
12. Contact Us
If you have any questions about these Terms, please contact us:
Email: info@kfd.ug
Phone: +256 393 533 533 / +256 717 533 533
Address: Bukoto – Ntinda Road, Opposite Frobel Stage, Kampala, Uganda