Frequently Asked Questions (FAQ)

1. What services does Kampala Funeral Directors offer?

We offer hearse hire & transport, mortuary services, coffin sales (standard & custom), burial services, funeral wreaths, grave construction, international repatriation, exhumation, and affordable funeral plans (Serenity & Heritage Plans).

2. Are you open 24/7?

Yes. We are available 24 hours a day, 7 days a week, including public holidays. Loss doesn’t wait, and neither do we.

3. Where are you located?

Our head office is along Bukoto – Ntinda Road, opposite Frobel Stage, Kampala, Uganda.

4. How do I contact you in an emergency?

Call us immediately on +256 393 533 533 or +256 717 533 533. Our team will guide you through the next steps.

5. What are your funeral plans?

We have two plans:

• Serenity Plan: UGX 60,000/month for 12 months (total value up to UGX 3,000,000)

• Heritage Plan: UGX 100,000/month for 12 months (total value up to UGX 5,000,000)

Both cover essential and premium funeral services respectively.

6. Can I buy a coffin online or request a custom design?

Yes. You can visit our workshop or contact us to select from our range (caskets, executive, standard, classic) or request a completely custom coffin made to reflect your loved one’s life.

7. Do you transport remains to other countries?

Yes. We offer full international repatriation to and from Uganda, including documentation, embalming, airline coordination, embassy liaison, and customs clearance.

8. What is exhumation and do you handle it legally?

Exhumation is the respectful removal of remains from a grave. We handle it in full compliance with Ugandan law and health regulations, including all permits, site preparation, and transport for reburial or relocation.

9. Do I need an appointment to visit your office?

Walk-ins are welcome, but scheduling an appointment ensures a dedicated team member is ready to assist you personally. Call or email us to book.

10. Can I get a free, no-obligation quote?

Absolutely. Contact us with your needs — transport, mortuary, coffin, burial, repatriation, exhumation, or a funeral plan — and we’ll respond quickly with a transparent quote.

11. What payment methods do you accept?

We accept cash, bank transfer, mobile money, and instalment payments for our funeral plans. Specific details will be provided in your service agreement.

12. How long have you been in business?

We were established in 2008, so we have over 15 years of experience serving families across Uganda and internationally.